RenTA AUTOBill Terms of Use & Payment Terms.
These Terms of Use and Payment Terms govern access to and use of the RenTA AUTOBill platform, including the Web Management Dashboard, RenTA Portal tenant app, RenTA Staff app, related billing modules, implementation services, support services, and other connected services provided by MODERNIZE Tech Insights Co., Ltd.
RenTA AUTOBill is a software-as-a-service rental operations platform designed to support automated billing, tenant management, utility tracking, payment visibility, staff workflows, support tickets, reporting, accounting-related workflows, and multi-property or multi-branch rental business management.
1.1 Acceptance of Terms
By accessing, subscribing to, implementing, administering, or using RenTA AUTOBill, you agree to be bound by these Terms of Use and Payment Terms, together with any related quotations, proposals, service agreements, implementation scope documents, privacy policies, support terms, order forms, invoices, or other written agreements issued or approved by MODERNIZE Tech Insights Co., Ltd.
If you use RenTA AUTOBill on behalf of a company, property business, landlord, condominium, serviced apartment, branch, or other business entity, you represent that you are authorized to accept these Terms on behalf of that entity.
1.2 Eligible Users
RenTA AUTOBill is intended for business use by authorized landlords, property owners, property managers, administrators, finance users, branch users, staff members, maintenance teams, tenants, residents, and other users approved by the subscribing customer.
Customers are responsible for ensuring that all users accessing RenTA are authorized and that user access is granted only for legitimate rental management, billing, payment, tenant service, staff operation, or administrative purposes.
1.3 Account Responsibility
- You are responsible for maintaining the confidentiality of account credentials, login information, and administrator access.
- You are responsible for user access within your organization, including role assignment, permission control, and removal of unauthorized or inactive users.
- You must promptly notify us if you suspect unauthorized access, credential compromise, data misuse, or security incidents.
- You are responsible for actions taken through accounts under your organization unless caused directly by our proven system fault or unauthorized access resulting from our failure to apply reasonable security measures.
1.4 Permitted Use
You may use RenTA AUTOBill only for lawful internal business purposes related to rental billing, property management, tenant management, room/unit management, utility tracking, payment visibility, support tickets, staff workflows, reporting, accounting-related administration, branch management, and authorized rental operations.
1.5 Prohibited Use
- You must not misuse, disrupt, reverse engineer, copy, resell, sublicense, exploit, or interfere with RenTA beyond the rights expressly granted to you.
- You must not upload unlawful, infringing, fraudulent, malicious, abusive, harmful, or misleading content.
- You must not attempt to bypass security controls, access another customer’s data, test system vulnerabilities without written permission, or interfere with service integrity.
- You must not use RenTA to violate privacy laws, tax laws, property laws, payment obligations, tenant rights, intellectual property rights, or any applicable legal requirement.
- You must not use automated scraping, unauthorized bots, or abusive API calls that may affect service performance or security.
1.6 Customer Data
You retain responsibility for the legality, accuracy, integrity, and completeness of data submitted to RenTA, including property data, room/unit data, tenant data, staff data, utility readings, billing rules, invoices, receipts, payment records, support tickets, chat records, accounting-related data, branch structure, user permissions, and other business data.
You represent that you have the right to collect, use, upload, manage, and process the relevant tenant, staff, property, billing, payment, and business data within RenTA.
1.7 Tenant, Staff, and Payment-Related Data
RenTA may process rental and operational information, including tenant profiles, billing records, payment status, invoices, receipts, utility usage, support requests, maintenance records, staff activity, meter readings, photos, and related documents. Customers are responsible for ensuring that their collection and use of such data complies with applicable laws, internal policies, tenant agreements, consent requirements, and privacy obligations.
1.8 Multi-Property and Branch Structures
RenTA may support different business structures, including single-property accounts, multi-branch companies, group property portfolios, and organizations managing multiple rental locations. Customers are responsible for correctly configuring properties, branches, rooms, users, billing rules, utility rules, tenant accounts, and staff access.
MODERNIZE Tech Insights Co., Ltd. may provide implementation guidance, but the customer remains responsible for verifying that the final configuration matches its business, accounting, tax, and operational requirements.
1.9 Availability and Service Changes
We may improve, update, modify, suspend, replace, or discontinue features from time to time to maintain service reliability, security, scalability, compliance, product development, and operational performance. Where commercially reasonable, we will try to provide notice for material service changes.
1.10 Third-Party Services and Integrations
RenTA may integrate with or rely on third-party services such as cloud hosting, authentication, notifications, analytics, payment providers, banks, QR payment systems, SMS/email providers, app stores, accounting systems, utility devices, and other technical services.
Third-party services may be subject to their own terms, privacy policies, availability, pricing, or technical limitations. We are not responsible for third-party service failure, pricing changes, outages, or policy changes outside our reasonable control.
1.11 Intellectual Property
RenTA AUTOBill, RenTA Portal, RenTA Staff, including their software, workflows, system design, UI structure, database structure, product branding, documentation, content, source code, modules, and related materials, remains the property of MODERNIZE Tech Insights Co., Ltd. or its licensors.
These Terms do not transfer ownership of RenTA or any related intellectual property to you. You receive only a limited right to access and use the service according to your subscription, quotation, or agreement.
1.12 Confidentiality
Both parties may access confidential information during implementation, support, training, or service use. Each party agrees to use reasonable care to protect confidential information and to use it only for purposes related to RenTA service delivery, operation, support, payment, legal compliance, or the relevant business relationship.
1.13 Suspension or Termination
We may suspend, restrict, or terminate access to RenTA if you materially breach these Terms, fail to pay applicable fees, create security risk, misuse the service, violate applicable law, infringe rights, provide false information, or use the platform in a way that disrupts service integrity or harms other users.
For overdue billing, we may apply the staged billing enforcement process described in Section 2.8 below. You may also stop using the service subject to your signed commercial agreement, subscription commitment, minimum term, notice period, and any outstanding payment obligations.
1.14 Disclaimer
RenTA is provided as a commercial software service. While we work to maintain reliable performance, secure operation, and accurate system workflows, no platform can be guaranteed to be uninterrupted, error-free, or suitable for every business scenario at all times.
You remain responsible for business decisions, billing verification, rent collection actions, tenant communication, accounting treatment, tax review, legal compliance, property operation decisions, and operational actions taken based on platform outputs.
1.15 Limitation of Liability
To the maximum extent permitted by applicable law, MODERNIZE Tech Insights Co., Ltd. will not be liable for indirect, incidental, special, consequential, punitive, business interruption, data loss, loss of profit, loss of revenue, loss of goodwill, or similar damages arising from or relating to the use of RenTA.
Any direct liability should be limited to the amount actually paid by the customer for the relevant service period giving rise to the claim, unless a separate signed agreement states otherwise.
1.16 Governing Relationship
If there is a signed quotation, order form, service agreement, implementation scope document, master services agreement, enterprise agreement, or other written agreement between you and MODERNIZE Tech Insights Co., Ltd., that signed document will control to the extent of any inconsistency with this page.
2.1 Commercial Plans
RenTA AUTOBill may be offered in Basic, Pro, Enterprise, Distributor, custom enterprise, or other commercial packages. Plan pricing, setup fees, included modules, property limits, branch limits, user allowances, unit volume, support level, implementation scope, app access, and feature access depend on the package selected by the customer.
2.2 Pricing Model
RenTA pricing may include one or more of the following:
- Monthly or annual subscription fees.
- Unit-based, room-based, property-based, branch-based, or active-user-based fees.
- Package-based minimum monthly fees.
- Setup, onboarding, migration, training, or implementation fees.
- Additional staff user fees, recurring billing add-on fees, integration fees, support fees, or customization fees.
- Other recurring or one-time fees stated in the quotation, proposal, invoice, order form, or signed agreement.
2.3 Setup Fees
Setup fees are one-time onboarding and implementation charges. Unless otherwise agreed in writing, setup fees are payable before project kickoff, implementation, configuration, migration, training, or production deployment begins.
Setup may include business setup, branch setup, property setup, room/unit setup, billing rule setup, utility setup, user role setup, tenant import, opening balance preparation, system walkthrough, training, or other agreed implementation services.
2.4 Subscription Fees
Subscription fees are billed based on the subscribed plan and pricing model communicated in the quotation, proposal, invoice, order form, or service agreement.
Subscription fees may be billed monthly, quarterly, annually, or according to the signed commercial agreement. Subscription charges continue until cancelled, expired, terminated, or changed according to the relevant commercial terms.
2.5 Taxes
All listed prices, quotations, setup fees, subscription fees, and service fees are exclusive of tax unless expressly stated otherwise. Applicable taxes, levies, duties, withholding obligations, bank charges, payment processing fees, or regulatory charges may be added or handled as required by local law and the applicable commercial agreement.
2.6 Add-Ons and Additional Scope
Additional properties, additional branches, additional units, additional staff users, recurring billing items, advanced reports, payment integrations, accounting integrations, smart meter integrations, data migration, on-site training, premium support, and other add-ons may be charged separately according to the active pricing schedule or an approved quotation.
Add-ons become billable when activated, configured, delivered, or made available for the customer environment unless otherwise agreed in writing.
2.7 Invoicing and Due Dates
- Invoices may be issued monthly, quarterly, annually, upfront, milestone-based, or according to the signed commercial agreement.
- Unless otherwise stated in writing, invoices are due within the payment period stated on the invoice.
- The customer is responsible for ensuring timely payment through the approved billing channel.
- Payment is considered complete only when funds are successfully received and confirmed.
- Any bank fees, transfer charges, payment gateway fees, or currency conversion charges may be the customer’s responsibility unless otherwise agreed.
2.8 Late Payment and Billing Enforcement
If an invoice remains unpaid, MODERNIZE Tech Insights Co., Ltd. may apply a staged billing enforcement process. During restricted or suspended status, RenTA may continue to allow access only to billing, invoice, payment, or limited account-settlement functions where technically available.
Continued non-payment may result in service restriction, read-only access, suspension, and eventual termination, subject to applicable law and any signed agreement.
| Stage | Timing | Service Status | System Behavior |
|---|---|---|---|
| Reminder Period | From 5 days before due date until 2 days after due date | Active | System may show warning banners, reminders, or notifications for outstanding invoice(s). |
| Temporary Lock | From day 3 overdue until day 29 overdue | Read-only / restricted | Modules may become read-only or restricted. Billing, invoice, payment, or settlement functions may remain accessible. |
| Suspended | From day 30 overdue until day 59 overdue | Suspended with payment access | Operational use may be blocked. Billing or payment access may remain available to support reactivation through payment. |
| Final Warning | From day 60 overdue until day 89 overdue | Suspended with final warning | Customer may be warned that continued non-payment may result in account termination and account closure procedures. |
| Termination | From day 90 overdue onward | Terminated | Service may be terminated. Reactivation, if permitted, may require outstanding payment settlement, internal review, and applicable reactivation conditions. |
Operational notice: During any read-only or suspended stage, RenTA may limit access to only invoice, billing, payment, account settlement, or support functions where available so that the customer can review unpaid invoice(s) and complete settlement.
2.9 Sample Reminder and Enforcement Messages
Sample reminder message:
Your company has an unpaid RenTA AUTOBill invoice No. RA32903283,
issued on 24 March 2026, with X day(s) remaining before
service restriction. Please review and complete payment to avoid temporary lock.
Sample temporary lock message:
Your company has been temporarily locked in read-only mode due to unpaid RenTA
AUTOBill invoice No. RA32903283, issued on 24 March 2026,
which is X day(s) overdue. Please complete payment to restore full access.
Sample suspension message:
Your company has been temporarily suspended due to unpaid RenTA AUTOBill invoice(s)
RA032903283, RA032904283, which are 30–59 day(s)
overdue. Please review and complete payment to reactivate your RenTA services.
Sample final warning message:
Your company is scheduled for termination due to unpaid RenTA AUTOBill invoice(s)
RA032903283, RA032904283, RA032905283, which
are 60–89 day(s) overdue. Please complete payment within the remaining
grace period to reactivate your RenTA services and avoid account closure.
2.10 Upgrades, Downgrades, and Scope Changes
Customers may request upgrades, downgrades, changes in unit volume, additional properties, additional branches, additional staff users, additional recurring service charges, new modules, custom reports, integrations, or support level changes.
Pricing changes, feature availability, effective dates, implementation timing, and billing adjustments will follow the approved quotation, order form, invoice, or then-current commercial terms communicated by MODERNIZE Tech Insights Co., Ltd.
2.11 Refunds
Except where required by law or expressly agreed in writing, setup fees, onboarding fees, implementation fees, migration fees, training fees, customization fees, integration fees, and paid subscription charges are non-refundable.
Refund exceptions, credits, extensions, or commercial adjustments may be granted at our discretion or as stated in a signed agreement.
2.12 Payment Disputes
If you believe an invoice is incorrect, you should notify us promptly with reasonable detail before the due date. The undisputed portion of the invoice remains payable on time.
Failure to dispute an invoice within a reasonable time may be treated as acceptance of the invoice, subject to any signed agreement.
2.13 Renewal and Continuity
Subscription continuity, renewal timing, billing cycle, notice period, minimum commitment period, cancellation terms, renewal fees, and service continuity will follow the signed quotation, order form, invoice, or service agreement where applicable.
2.14 Cancellation
Cancellation requests must be submitted according to the notice period and procedure stated in the signed agreement, quotation, order form, or written commercial terms. Cancellation does not remove the obligation to pay outstanding fees, unpaid invoices, committed subscription periods, implementation fees, or other charges already incurred.
2.15 Data Export After Termination
After termination or cancellation, data export assistance may be available upon request and may be subject to technical feasibility, account status, outstanding payment settlement, support availability, and additional service fees. We may retain or delete data according to our data retention practices, privacy policy, signed agreement, and applicable legal requirements.
For legal, commercial, privacy, or payment questions, contact RenTA AUTOBill.
MODERNIZE Tech Insights Co., Ltd.
No. 200, St. 156, Teuk L’ak TiPir, Tuol Kouk, 120405, Phnom Penh, Kingdom of Cambodia
Email: contact@rentacloud.app
Website: rentacloud.app