Privacy information for RenTA PORTAL tenants and residents.
This Privacy Policy explains how information may be collected, used, processed, shared, retained, and protected when tenants, residents, and other authorized users access RenTA PORTAL.
RenTA PORTAL connects users with their property operator for bills, payments, receipts, rental records, utility history, announcements, support requests, maintenance communication, and other enabled property services.
The landlord, condominium, apartment, property manager, or organization that provides your RenTA PORTAL account may apply its own privacy notices, tenancy policies, payment procedures, support rules, and data-retention practices. Contact your property operator first for questions concerning your tenancy, account records, bills, payments, or rental agreement.
1.1 Property Operator
RenTA PORTAL accounts are generally provided through a landlord, property owner, condominium, apartment, serviced apartment, commercial property, property manager, or another subscribing organization.
The property operator generally determines why tenant, rental, billing, utility, payment, support, and property-service information is collected and how it is used for its operations.
1.2 MODERNIZE and RenTA
MODERNIZE Tech Insights Co., Ltd. develops, operates, maintains, and supports the RenTA platform.
MODERNIZE may process information on behalf of the subscribing property operator according to its instructions, the applicable service agreement, system configuration, and the requirements needed to provide RenTA services.
MODERNIZE may also process certain technical, security, service, billing, support, fraud-prevention, and operational information where necessary to operate, protect, maintain, and improve the RenTA platform.
1.3 Contacting the Correct Organization
Contact your property operator for questions concerning:
- Your rental agreement or occupancy record.
- Your room, unit, deposit, or tenant account.
- Your bills, receipts, balances, or payment status.
- Utility readings and usage records.
- Maintenance requests and property services.
- Correction or removal of property-managed information.
Contact MODERNIZE for questions concerning RenTA platform privacy, technical access, application security, or the processing performed directly by MODERNIZE.
2.1 Account and Identity Information
RenTA PORTAL may process information such as:
- Full name.
- Phone number and email address.
- Tenant, resident, customer, or account identifier.
- Profile information and account status.
- Login, authentication, and account-security information.
- Language, notification, and application preferences.
2.2 Property and Rental Information
- Property, building, branch, floor, room, or unit information.
- Rental or service-contract information.
- Occupancy, start-date, end-date, and contract-status records.
- Deposit, asset, handover, and related rental records.
- Documents made available by the property operator.
2.3 Billing and Financial Records
- Invoices, receipts, credits, balances, and adjustments.
- Rent and recurring service charges.
- Water, electricity, parking, internet, management fees, cleaning, and other enabled charges.
- Payment status, transaction references, and payment dates.
- Wallet or account-balance information where enabled.
- Outstanding balances and payment-history records.
2.4 Utility and Consumption Information
- Water and electricity readings.
- Consumption history.
- Meter identifiers and related unit information.
- Utility images or meter evidence where available.
- Rates, calculations, billing periods, and adjustments.
2.5 Support and Communication Information
- Support tickets and maintenance requests.
- Ticket categories, descriptions, and status updates.
- Messages exchanged with authorized property teams.
- Photos, files, and attachments submitted by users.
- Service feedback and support communications.
2.6 Device and Technical Information
RenTA PORTAL may process technical information needed to operate, protect, troubleshoot, and improve the service, including:
- Device type, operating system, and application version.
- Device or application identifiers where applicable.
- Login date, access time, and session information.
- IP address and network information.
- Crash, error, performance, and diagnostic information.
- Notification delivery and application-usage information.
2.7 Information Provided by the Property Operator
Some information is not collected directly from the tenant. Property operators and authorized administrators may create or upload tenant accounts, rental records, billing information, utility readings, balances, documents, and other property records.
3.1 Providing RenTA PORTAL Services
Information may be used to:
- Create and manage tenant accounts.
- Display bills, receipts, credits, balances, and payments.
- Provide access to rental and property records.
- Display utility readings and consumption history.
- Support maintenance and service requests.
- Enable communication with authorized property teams.
- Deliver announcements, reminders, and account updates.
3.2 Billing and Payment Administration
Information may be used to calculate, prepare, display, communicate, verify, reconcile, and maintain billing and payment-related records.
Billing amounts and rules are configured by the property operator. Questions or disputes about charges should normally be directed to the property operator.
3.3 Service, Security, and Support
Information may be used to:
- Authenticate users and protect accounts.
- Detect suspicious or unauthorized activity.
- Investigate errors, incidents, and support requests.
- Maintain service availability and performance.
- Back up, restore, and protect relevant records.
- Enforce applicable terms and protect legal rights.
3.4 Product Improvement
Technical, diagnostic, usage, and support information may be reviewed to improve application reliability, usability, security, performance, compatibility, features, documentation, and customer support.
3.5 Legal and Business Requirements
Information may be processed when reasonably necessary to meet contractual obligations, respond to lawful requests, resolve disputes, prevent misuse, enforce agreements, maintain business records, or comply with applicable obligations.
3.6 Automated Billing Workflows
RenTA may automatically prepare invoices, reminders, payment statuses, penalties, or notifications according to rules configured by the property operator.
The property operator remains responsible for reviewing and approving the billing rules, rates, penalties, contract conditions, and tenant-account configuration.
4.1 Supported Payment Options
Depending on the property operator and enabled integrations, RenTA PORTAL may display or connect users with supported payment options such as QR payment, bank transfer, wallet, payment gateway, or another approved channel.
4.2 Payment Providers
Payment processing may involve banks, payment gateways, wallet providers, QR-payment providers, or other third parties. These providers may collect and process payment information according to their own terms and privacy policies.
The exact information processed by RenTA depends on the payment provider, integration method, transaction type, and property-operator configuration.
4.3 Payment Records
RenTA may receive or maintain payment-related information such as transaction references, payment status, amount, date, payment channel, reconciliation information, confirmation, rejection, or reversal status.
4.4 Payment Disputes
Questions concerning charges, refunds, deposits, payment allocation, penalties, or account balances should normally be submitted to the property operator.
Technical questions concerning a supported RenTA payment integration may be referred to MODERNIZE or the relevant payment provider.
5.1 Property Operators and Authorized Staff
Tenant information may be accessible to the relevant landlord, property manager, administrator, finance team, maintenance team, support staff, or other authorized users according to their assigned responsibilities and permissions.
5.2 Service Providers
Information may be processed by approved service providers supporting cloud hosting, infrastructure, authentication, notifications, email, messaging, analytics, monitoring, backup, support, application distribution, and other technical services.
Providers should receive only the information reasonably needed to perform their services and remain subject to appropriate contractual or service obligations.
5.3 Payment and Financial Service Providers
Payment-related information may be shared with or received from supported banks, gateways, QR-payment services, wallets, financial institutions, or reconciliation providers where needed to process or verify transactions.
5.4 Legal, Security, and Safety Requirements
Information may be disclosed when reasonably necessary to comply with lawful requests, protect users, investigate suspected fraud or misuse, respond to incidents, enforce agreements, or protect the rights, security, property, and safety of users, customers, MODERNIZE, or other parties.
5.5 Business Changes
Information may be transferred as part of a lawful merger, acquisition, restructuring, financing, asset transfer, or similar business transaction, subject to appropriate confidentiality and legal requirements.
6.1 Notifications
RenTA PORTAL may request permission to send notifications about bills, payment status, reminders, announcements, support requests, maintenance updates, contract information, and other enabled property services.
Notification permission can normally be managed through the device settings. Disabling notifications may prevent timely delivery of important app alerts.
6.2 Camera, Photos, and Files
RenTA PORTAL may request access to the camera, photo library, or files when a user chooses to attach evidence to a support request, maintenance ticket, communication, or another enabled feature.
RenTA should access only the photos or files selected or captured by the user for the relevant app function, subject to device and platform behavior.
6.3 Permission Management
Users may review and change application permissions through their device settings. Certain features may not work when the required permission is disabled.
6.4 Future Permissions
When a future feature requires an additional device permission, RenTA should request that permission through the application and explain its intended purpose before or when it is used.
7.1 Data Retention
Information may be retained for as long as reasonably needed to provide the service, maintain tenant and billing records, support property operations, complete transactions, resolve disputes, maintain security, enforce agreements, meet contractual requirements, or comply with applicable obligations.
Retention periods may vary according to the information type, property-operator instructions, account status, contract, technical backup procedures, legal requirements, and legitimate business needs.
7.2 Account Closure
When a tenancy, resident account, property subscription, or RenTA service ends, account access may be suspended or removed by the property operator.
Some information may remain in property, billing, transaction, backup, audit, legal, or business records where continued retention is reasonably required.
7.3 International Processing
Depending on the deployment architecture, cloud provider, technical service providers, support arrangements, and customer configuration, information may be processed or stored in a jurisdiction different from the user’s location.
Appropriate contractual, technical, and organizational safeguards should be applied according to the processing circumstances and applicable requirements.
7.4 Backup Records
Deleted or changed information may remain temporarily within protected backups, logs, disaster-recovery systems, or technical records until those records are securely overwritten or expire according to applicable procedures.
8.1 Access and Correction
Users may request access to or correction of certain personal and account information, subject to identity verification, technical availability, property-operator authority, recordkeeping obligations, and applicable requirements.
8.2 Deletion and Account Closure
Users may request deletion or closure of certain information where applicable. Requests may be limited when records must be retained for billing, payment, contract, dispute, security, operational, accounting, legal, or other valid purposes.
8.3 Notification and Device Choices
Users may manage supported notifications, camera, photo, file, and other application permissions through device settings.
8.4 Objection or Restriction
Where applicable, users may ask whether certain processing can be restricted or objected to. The request will be evaluated according to the processing purpose, property-operator obligations, service requirements, and applicable law.
8.5 Request Verification
To protect tenant information, the property operator or MODERNIZE may need to verify the requester’s identity, account relationship, authority, and request details before taking action.
8.6 How to Submit a Request
For tenant, rental, billing, payment, and property records, contact the property operator that issued the RenTA PORTAL account.
For RenTA platform privacy questions, contact MODERNIZE using the details provided at the end of this policy.
9.1 Security Measures
MODERNIZE applies reasonable technical and organizational safeguards appropriate to the RenTA platform, service architecture, deployment, customer configuration, and information being processed.
Measures may include access controls, account authentication, protected communications, infrastructure safeguards, logging, monitoring, backup, recovery, testing, maintenance, and incident-response procedures.
9.2 Customer and User Responsibilities
Users should:
- Protect account credentials and verification codes.
- Avoid sharing individual accounts.
- Use secured and updated devices.
- Sign out from shared or public devices.
- Review suspicious bills, payments, or account activity.
- Report suspected unauthorized access promptly.
9.3 Security Limitations
No application, network, storage system, payment platform, or digital service can guarantee absolute security or complete prevention of every incident.
Users should promptly notify their property operator and RenTA support when they suspect unauthorized access, data misuse, account compromise, or suspicious activity.
9.4 Additional Security Information
Review RenTA Security10.1 Children’s Privacy
RenTA PORTAL is intended for tenants, residents, customers, and other authorized property-service users. It is not designed for children to create or manage accounts independently without appropriate authorization.
Where information concerning a minor is required for legitimate property or occupancy purposes, the property operator is responsible for obtaining appropriate authorization and applying suitable safeguards.
10.2 Third-Party Links and Services
RenTA PORTAL may contain links to banks, payment providers, websites, maps, support services, app stores, or other third-party services.
Those services operate under their own terms, privacy policies, security practices, and responsibilities.
10.3 Changes to This Privacy Policy
MODERNIZE may update this Privacy Policy to reflect changes in RenTA features, service providers, security practices, commercial operations, legal requirements, or data-processing activities.
The current effective date will be displayed at the top of the policy. Material updates may also be communicated through the website, application, notification, email, or property operator where appropriate.
10.4 Contact MODERNIZE
Include your name, property name, account phone or email, the nature of your request, and enough information to help identify the relevant account. Do not email passwords, verification codes, or unnecessary sensitive financial information.
Common questions about tenant data and app access.
Who manages my RenTA PORTAL account?
Your account is generally created or authorized by your landlord, property owner, condominium, apartment, property manager, or another organization providing property services.
Who should I contact about an incorrect bill?
Contact the property operator that issued the bill. The property operator configures billing rules, rates, charges, penalties, utility records, and tenant-account information.
Does RenTA PORTAL process payment information?
RenTA may display supported payment options and maintain transaction references and payment status. Payment processing may involve banks, payment gateways, wallets, QR-payment providers, or other external services.
Why does the app request camera or photo access?
Camera, photo, or file access may be requested when you choose to upload evidence for a support request, maintenance issue, communication, or another enabled feature.
Can I correct my account information?
Contact your property operator to request correction of tenant, rental, billing, or property-managed information. Some profile or device preferences may also be manageable directly through the application.
Can I request deletion of my information?
You may submit a deletion request where applicable. Some information may need to be retained for billing, payment, tenancy, accounting, dispute, security, contractual, or legal purposes.
How long is my information retained?
Retention depends on the information type, property-operator requirements, account status, service agreement, technical backup procedures, business needs, and applicable obligations.
What should I do if I suspect unauthorized access?
Contact your property operator and RenTA support promptly. Avoid sharing passwords or verification codes, and provide the affected account, approximate time, suspicious activity, and relevant evidence.
Contact us about RenTA PORTAL privacy and data handling.
For questions concerning tenant records, bills, payments, utility information, or tenancy details, contact your property operator first. For questions concerning the RenTA platform, application security, or MODERNIZE’s data handling, contact the RenTA team.