RenTA PORTAL is the tenant-facing mobile application connected to the RenTA AUTOBill platform. It is designed to help residents view bills, make payments, access invoices and rental records, track utility usage, submit support requests, receive reminders and announcements, and communicate with property staff.

1. Scope

This Privacy Policy applies to personal data processed through RenTA PORTAL, including information submitted by tenants, residents, authorized occupants, or users acting on behalf of a property account.

2. Information We Collect

Information you or your property provide

• Name, phone number, email address, room or unit reference, and related tenant profile information.
• Account credentials and authentication information needed to sign in and secure your account.
• Rental records made available through the service, such as bills, credits, invoices, receipts, balances, and contract-related files.
• Support requests, ticket details, complaint records, chat messages, and service follow-up information.
• Utility-related records such as electricity and water usage history where the property has enabled those features.
• Payment references and transaction records generated when you pay or attempt to pay through supported payment workflows.

Information collected automatically

• Device type, operating system, app version, IP address, language settings, log events, crash information, and diagnostic data.
• Notification delivery and interaction events where push notifications or related service messaging are enabled.

3. How We Use Information

• To create, maintain, and secure your account.
• To display billing, balances, invoices, receipts, contract files, and usage records.
• To facilitate payment workflows, confirm transaction status, and reconcile billing records.
• To receive, manage, and respond to support and maintenance requests.
• To send service-related messages such as billing reminders, announcements, account notices, and support updates.
• To monitor performance, investigate incidents, prevent misuse, improve reliability, and protect the platform.

4. Legal / Operational Basis for Processing

We process personal data as necessary to provide the service requested by the property and the user, operate and secure the platform, meet contractual and operational requirements, maintain records, respond to disputes, and comply with applicable legal obligations.

5. How We Share Information

We may share relevant data with the property owner, property operator, building management, or authorized administrative users who use RenTA AUTOBill to manage the property. We may also share data with service providers that support hosting, infrastructure, notifications, analytics, security, customer support, backup, or payment-related workflows. We do not sell personal data.

6. Data Retention

We retain tenant account, billing, transaction, support, communication, and operational records only for as long as reasonably necessary for service delivery, account administration, financial reconciliation, dispute handling, audit requirements, legal compliance, fraud prevention, and system security. When information is no longer required, we delete it, de-identify it, or anonymize it in accordance with our internal retention practices.

7. Your Rights and Choices

Subject to applicable law and platform obligations, you may request access to your personal data, request correction of inaccurate data, request deletion of certain records, or object to specific processing activities. Some records may need to be retained where required for accounting, security, fraud prevention, contractual, legal, or audit purposes.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no service or storage environment can be guaranteed to be completely secure.

9. International Processing

Your information may be processed in Cambodia and in other jurisdictions where our infrastructure providers or authorized service providers operate. Where appropriate, we take reasonable steps to apply suitable safeguards to those processing arrangements.

10. Children

RenTA PORTAL is not directed to children as a standalone consumer service. We do not knowingly collect personal data directly from children through the app except where account or occupancy information is provided by a responsible account holder, property administrator, or lawful representative in connection with property management operations and in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice through the app, the website, or another appropriate service channel.

12. Contact

For privacy questions relating to RenTA PORTAL, contact:
MODERNIZE Tech Insights Co., Ltd.
No. 200, Street 156, 120405, Phnom Penh, Kingdom of Cambodia
Email: contact@rentacloud.app