RenTA STAFF is the staff-facing mobile application connected to the RenTA AUTOBill platform. It is designed to help technicians, cleaners, inspectors, and authorized property staff manage tickets, record utility readings, update repair progress, upload photo proof, manage housekeeping-related workflows, and coordinate operational work in real time.

1. Scope

This Privacy Policy applies to personal data processed through RenTA STAFF, including information submitted by employees, contractors, operators, assigned field staff, and authorized administrative users of a property or business using RenTA AUTOBill.

2. Information We Collect

Information you or your organization provide

• Name, phone number, email address, staff role, assigned property, and account profile details.
• Authentication information and role-based access data required to secure the account and enforce permissions.
• Operational records such as ticket activity, work updates, service progress, task assignments, utility readings, housekeeping status, internal notes, and completion records.
• Photos or media uploaded as proof of work, service verification, incident documentation, or maintenance completion.
• Chat and communication records exchanged through the service for ticket handling, coordination, or operational follow-up.

Information collected automatically

• Device type, device identifiers where applicable, operating system, app version, IP address, logs, crash events, and diagnostic data.
• Location-related information when the feature is enabled and reasonably required for attendance validation, service verification, assignment execution, routing, or related operational controls.
• Notification events where operational alerts, task updates, or service notices are delivered through the app.

3. Device Permissions

Depending on the enabled features, RenTA STAFF may request access to the camera, photo library, notifications, and location services. These permissions are used only for relevant app functions, such as capturing work evidence, attaching photos to tasks, receiving updates, or supporting operational verification. Device permissions can generally be managed through your device settings.

4. How We Use Information

• To create, maintain, and secure staff accounts and enforce role-based access.
• To assign, manage, document, and review tickets, work orders, and operational tasks.
• To record repair progress, utility readings, housekeeping activity, photo proof, and service completion.
• To facilitate communication among staff, management, and authorized users in relation to operational workflows.
• To monitor platform performance, investigate incidents, prevent misuse, improve service quality, and protect platform security.
• To issue operational notices, assignment changes, reminders, and urgent service notifications.

5. Legal / Operational Basis for Processing

We process personal data as necessary to provide and secure the service, support property operations, document service activity, manage access, meet contractual requirements, maintain auditability, and comply with applicable legal and operational obligations.

6. How We Share Information

We may share staff-related data with the relevant property owner, property operator, management team, or authorized administrative users responsible for operating the property or service environment. We may also share data with service providers that support hosting, infrastructure, notifications, analytics, security, backup, maintenance, or customer support. We do not sell personal data.

7. Data Retention

We retain staff account, operational, communication, verification, and diagnostic records only as long as reasonably necessary for service operation, reporting, accountability, legal compliance, fraud prevention, dispute handling, security monitoring, and audit support. When information is no longer required, we delete it, de-identify it, or anonymize it under our internal retention procedures.

8. Your Rights and Choices

Subject to applicable law and organizational requirements, you may request access to your personal data, ask us to correct inaccurate information, or request deletion of certain data. Some information may need to be retained for employment, contractual, operational, security, legal, or audit reasons.

9. Security

We apply reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure.

10. International Processing

Your information may be processed in Cambodia and in other jurisdictions where our infrastructure providers or authorized service providers operate. Where appropriate, we take reasonable steps to apply suitable safeguards.

11. Children

RenTA STAFF is intended for authorized adult staff and operational users. It is not directed to children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice through the app, the website, or another appropriate service channel.

13. Contact

For privacy questions relating to RenTA STAFF, contact:
MODERNIZE Tech Insights Co., Ltd.
No. 200, Street 156, 120405, Phnom Penh, Kingdom of Cambodia
Email: contact@rentacloud.app